Unified Conversations
Operators can work with customer messages in a single interface without jumping between tools.
MultiChat helps support and sales teams manage dialogs across channels in one place. Create secure chat sessions, connect your storefront through SDK, receive events by webhooks, and keep every conversation under control from a single dashboard.
Operators can work with customer messages in a single interface without jumping between tools.
Attach chat sessions to customer and order data to keep communication relevant and fast.
Connect your website through the MultiChat SDK and embed the chat UI as an iframe.
Receive message events in your backend and automate workflows with secure webhook endpoints.
Plan outgoing messages and deliver them at the right time based on your communication rules.
Manage chat behavior, limits, and global defaults through centralized settings pages.
Create a site and generate an access token in the admin area.
Connect your app with the SDK and request a chat instance for each customer context.
Embed the chat frame, start communication, and track events via webhook callbacks.
Scale support workflows with team tools, message scheduling, and centralized management.